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“We improved service visibility by 70% in under 3 months.”
About Customer Name
Industry: Technology
Size: 500 employees
Location: Oslo, Norway
Customer Name is a leading provider of cloud infrastructure solutions, serving enterprise clients across Europe with a strong focus on uptime and reliability.
The Challenge
Before Ceeview, the customer faced growing complexity in monitoring IT services across multiple tools. Lack of unified visibility made it difficult to detect service issues proactively and impacted customer satisfaction.
Why Ceeview?
- Unified service and business monitoring in one platform
- Flexible dashboarding and KPI reporting
- Fast deployment and intuitive interface
Implementation Journey
The project was completed in under 6 weeks with support from Ceeview’s onboarding team. Existing tools were integrated via the API, and key dashboards were built with input from customer success managers.
The Results
- ✔ 45% faster incident resolution
- ✔ 30% fewer service-related tickets
- ✔ Improved end-user experience ratings
45%
Reduction in MTTR
30%
Fewer Service Tickets
99.9%
Service Uptime
Looking Ahead
The customer is now planning to expand Ceeview monitoring to include third-party services and use advanced alert correlation for even faster resolution.
